Children's Hospital New Orleans receives award for commitment to enhancing care experiences

Children’s Hospital New Orleans recognized for excellence in patient satisfaction scores by NRC Health.

NEW ORLEANS – Children’s Hospital New Orleans was honored by NRC Health as a recipient of the 2019 Excellence Award at the 25^th Annual NRC Health Symposium in Nashville, TN, on Wednesday, August 14, 2019.

For nearly four decades, NRC Health has helped healthcare organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses, and staff. Today, NRC Health is honored to recognize top-performing hospitals and health systems that have exhibited an exceptional commitment to understanding each individual’s complete care journey. Their desire to better understand the people they care for, and their aspiration to design experiences that inspire loyalty, is the embodiment of the NRC Health mission of human understanding. The Excellence Awards recognize these elite organizations, which have received the highest ratings in overall satisfaction by patients and their families.

Winners were selected from the extensive database of NRC Health hospital clients for their performance over the last four quarters. Children’s Hospital was selected for its first-place ranking in the most improved facility category of children’s hospitals.

“Our partners continue to deliver exceptional results when it comes to improving healthcare outcomes, and we are so impressed by all the great work these organizations are doing to better the patient experience,” said Helen Hrdy, Senior Vice President of Client Service at NRC Health. “Being an exceptional healthcare organization requires passionate individuals who are dedicated to delivering patient-centered care. We are incredibly proud to be honoring Children’s Hospital New Orleans as an industry leader, and congratulate them on this well-deserved award.”

“There is nothing more important than ensuring we provide the highest quality care along with an outstanding experience for our patients and their families,” says John R. Nickens IV, President and CEO, Children’s Hospital New Orleans. “The NRC Excellence Award reflects our team’s hard work and dedication to providing extraordinary care for our patients.”