Communication & Translation

Our Commitment to Diverse Populations

Non-discrimination

Children's Hospital New Orleans is committed to meeting the needs of the diverse population that we serve. We do not discriminate on the basis of race, creed, color, national origin, religion, age, sex, sexual orientation, disability or handicap in any of our activities or operations.

Language accommodations for diverse populations

In order to better accommodate our diverse community, we provide the following services, free of charge, to persons with disabilities:

• Qualified sign language interpreters
• Written information in other format

In order to accommodate patients and families who prefer to communicate in a language other than English, we also provide the following free language services:

• Qualified interpreters
• Information translated into languages other than English

If you need these services, please contact Social Services Department at 504.896.9367.

Complaints & grievances

If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Children’s Hospital Director of Patient Experience
200 Henry Clay Avenue
New Orleans, LA 70118
Phone: 504.896.3073
Email: CHNOLAPatientExperience@LCMCHealth.org

You can file a grievance in person, by mail or email. If you need help filing a grievance, our Director of Patient Experience is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights, electronically through the Office for Civil Rights Complaint Portal:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Website: ocrportal.hhs.gov/ocr/portal/lobby.jsf
Phone: 800.868.1019
TDD: 800.537.7697 (TDD)